At Bulltug, our mission is to ensure you and your beloved dog are delighted with every purchase. We offer a clear and customer-focused return policy to provide a seamless and satisfying shopping experience.
Standard Return Policy
- 30-Day Satisfaction Guarantee: If a product does not meet your expectations, contact us within 30 days of the purchase date for a full refund.
- Defective or Damaged Products: Should a product arrive broken, defective, or damaged during shipping, we will promptly replace it at no additional cost.
For assistance with returns, replacements, inquiries, or feedback, please reach out to our dedicated support team at hello@bulltug.com. We strive to respond as quickly as possible.
Return Policy for Licensed Products
Our licensed products from our supplier Buckle-Down, including Star Wars, Disney, Rugrats, Harry Potter, and Marvel, come with a tailored return policy designed to maintain the highest standards of quality and customer satisfaction.
General Returns
- 30-Day Return Window: Licensed products in unused, like-new condition may be returned within 30 days of the purchase date for a full refund.
Defective or Damaged Products
- If a licensed product arrives broken, defective, or damaged during shipping, we will replace it at no cost to you.
Return Process
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Complete the Returns/Exchanges Form:
- Download and print the Returns/Exchanges Form.
- Provide all required details, including your order number.
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Secure Packaging:
- Package the product carefully to prevent damage or loss during transit.
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Shipping:
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Buckle-Down Will Pay for Your Return If:
- The return is due to an error in order processing.
- The return is due to an error in shipping.
- The product is defective or damaged during shipment.
- For all other returns, the customer is responsible for shipping costs.
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Buckle-Down Will Pay for Your Return If:
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Submit the Return:
- Send the package to the address specified on the Returns/Exchanges Form.
Contact Us
For support with returns, replacements, or any other inquiries, please contact us:
- Email: hello@bulltug.com (expect a prompt response).
- Phone: +1 (631) 420-4238 (Customer Service Center, available during business hours).
- Website: Visit our (link to be provided).
- Please have your order number ready to expedite assistance.
Additional Information
- All returns for licensed products are processed through our trusted supplier, Buckle-Down, ensuring efficiency and reliability.
- We are committed to making every interaction with Bulltug a positive experience. Let us know how we can assist you further!