Frequently asked questions
We're dedicated to providing a positive shopping experience for all of our customers. Please go over our FAQs in case you have any doubts about our products, shipping policies, wholesale opportunities and more.
ORDER AND SHIPPING INFORMATION
Order is processed through Monday - Friday 8am to 6:00pm EST. Due to the increased amount of the orders, please allow up to 2 business days of order processing time.
All products are shipped from our warehouse located in beautiful Ft.Lauderdale, Florida
We ship domestically within the US via USPS and UPS at the best rates available. Transit times are not guaranteed. Shipping rates are calculated at checkout. We offer a flat rate shipping option that takes 3-5 business days.
We also offer free shipping within the US on orders over $55. Shipping speed for free shipping is based on the best rate available via USPS or UPS and typically takes 3-6 business days.
Sure, we do. For Canada and European countries, contact us at firstname.lastname@example.org for a quick quote.
The system automatically sends a confirmation email with your tracking information. It may sometimes be sent to the spam or junk folder, so please check both. In case you still can't locate it, please contact us at email@example.com
Our squeaky plush toys are designed in Florida and made in China. Our rubber products are made in Vietnam.
Our plush toys are made from high-quality materials and reinforced stitching, designed to be extra durable. However, these toys are still plush toys and not indestructible. They are meant to be played with, not chewed on.
The Power Duo toy set, features a rubber ring and fetch ball specially designed for more determined and heavy chewers.
The yellow ring outperforms the bite resistance of extreme black rubber, and other super chewer toys from other brands.
We offer a 30-day satisfaction guarantee on all of our products.
- Plush toys and accessories:
We stand behind our products and quality controls. If for any reason you and your pup are not happy with your purchase, we'll offer you a product replacement or a full refund.
- Rubber toys:
Lifetime replacement or money-back guarantee is given on the Power Duo toy set if your dog breaks into pieces both rubber ring and ball.
Please contact us at firstname.lastname@example.org for direct support.
Yes, we do. Tugtopus, our octopus plush toy features a spike squeaky barrel hidden inside as bonus toy. Our hide and seek toys, Trash N' Seek and Peek N' Seek also feature a spike squeaky ball hidden a character inside as a bonus toy.
Yes, we suggest machine-washing our toys on gentle cycle and hang to air dry. Please refer to our blog article about cleaning different types of dog toys.
Yes, use cold water under a delicate or gentle cycle and tumble dry low.
DISCOUNTS AND PROMOTIONS
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We offer free shipping for orders of $55 and over within the US. (Alaska and Hawaii are excluded from this offer.)
Please email us to email@example.com with your contact information and brief company description. We'll reply within 1 business day.
We're looking for brick & mortar stores with a physical location that sell pet-related products. The store cannot be e-commerce-only, or a marketplace reseller. The store must be based in the U.S. or Canada.
For wholesale partners, shipping is 50% on orders over $750 only in the US (Alaska and Hawaii are excluded from this shipping offer)
Yes, we do. Yet, we do not ship wholesale orders overseas. We only ship to wholesale orders to freight forwarders and shipping companies within the US.